![]() ![]() I no longer have an active wireless service or phone number.I changed the phone number used for my Authy account.I have a new device and need to access my Authy account.When I try to register a device, it says multi-device is disabled.Authy remains loading at setup or says there's no internet connection.I'm trying to register a device, but I get a registration limit error.I'm not receiving the Authy SMS (text) message.Please select the option that most closely matches your needs for detailed instructions: ONCE A PROVIDER HAS REVOKED THEIR ACCOUNT, THEY MUST PAY FOR ANTOHER LICENSE AND START FROM THE BEGINNING IN THE EVENT THE PROVIDER NEEDS TO TRANSMIT CONTROLLED RXS VIA NEWCROP.This guide is intended to help you regain access to your Authy account as efficiently as possible. A provider should not tie all authentication methods to one device only. A provider can add a land line or a different cell phone as well as their own, but the best practice is to have a different phone number for the Authentication phone number. Always add an Authentication phone number that is different than the provider’s cell phone number.ALWAYS ADD THE HARDWARE TOKEN EVEN IF THE PROVIDER CHOOSES NOT USE IT FOR TRANSMISSION OF CONTROLLED RXS. Many providers choose to use the Authy app but adding the hardware token not only allows a backup method to transmit Rxs, it is also a backup method to access the Exostar account. Always make sure the Hardware Token has been bound to the account.The two best ways to avoid revoking an account: If a provider has a new phone or new phone number but has tied the Authy app to their cloud-based store (iTunes or Google Play Store), often a copy of the Authy app (including the NewCrop account) can be downloaded and used without any issues or removing and adding a new instance in the Exostar account. The Authy app can be activated again, by Clicking “Add Credential” and following registration steps. You will be asked to confirm this action. The Authy app can be deactivated by clicking Deactivate. Once the Authy app has been added, you will see this on your Exostar account. To add the Authy App to your account click Add Credential:Įnter your phone number and click Register Phone:Ĭlick the Red X to indicate that you’re ready to enter the OTP or approve via the Push Notification:Įnter the OTP from the Authy app and click Submit: If the Authenticate buttons are grayed out, skip to the next step. Do this by using either OTP device or by a text message/voice call to authenticate into your account. You will first need to authenticate into your account. OR click this link on the Exostar Registration Page: Click on Manage Your EPCS Account on the Admin Tab:.Log into your EHR and access the NewCrop screens.Your account is located on the Admin Tab of the NewCrop Screens under the link “Manage Your EPCS Account”: To manage your app, authenticate to your Exostar. The Authy app is free and can be found on the Play Store (android) or iTunes (iPhones). The Authy watch app should automatically install when the Authy app is installed on the paired phone. The user just opens the Authy app on the watch, taps the token they want, and the code is displayed on the screen. ![]() However, the watch can work independently of the phone to which it is paired. At this time, it is limited to “OTP” mode only, so Push/OneTouch approval is not supported. Once the Authy app is installed, both entry options are automatically available – there is no additional setup required. THE APP MUST BE INSTALLED ON A PHONE, NOT A TABLET OR DESKTOP. There is no manual entry required when using the Push Notification option. Click “Send Push Notification to Approve” and approve the Authy app request on your mobile device. Open the Authy app, type in the 6-digit code from the app and click “Sign Rx”. The Authy app is one of your OTP device options. ![]()
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